Why Do People Dislike Baldrige Criteria Category 4, "Measurement, Analysis, and Knowledge Management," Even If They Don’t Use the Baldrige Criteria?
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  Harry Hertz   Harry Hertz
Director, Baldrige National Quality Program
National Institute of Standards and Technology


Thursday, September 25, 2008
08:30 AM - 09:45 AM

Level:  Intermediate

The Baldrige Criteria for Performance Excellence provide a systems perspective for organizational performance management. And the bottom line of a systems perspective is measurable, sustainable, and good results in all areas of organizational importance. This is achievable only with the right data, accurate information, and effective organizational knowledge management (and dissemination). By the end of this presentation you should:
• Understand the basic concepts of the Baldrige Criteria.
• Appreciate the significance of a systems perspective.
• Understand the foundational role of the Measurement, Analysis, and Knowledge Management Category.
• Have the benefit of role model practices from some Baldrige Award recipients.
• Know some easy next steps to begin a systems approach to performance improvement in your own organization.

Dr. Harry Hertz is responsible for the Baldrige National Quality Program that administers the Malcolm Baldrige National Quality Award. Prior to becoming Program Director in 1996, he served as the Program’s Deputy Director from 1992-1996. Dr. Hertz has been with the National Institute of Standards and Technology since 1973, originally as a research chemist, and then in a series of management positions including Director of the Chemical Science and Technology Laboratory.

Dr. Hertz has made presentations to a wide variety of audiences on the Malcolm Baldrige National Quality Award, its criteria for measuring performance excellence, and on health care and education quality improvement. He is the author or co-author of over 50 publications and holds 1 patent. He has a B.S. in Chemistry from the Polytechnic Institute of Brooklyn and a Ph.D. from M.I.T. Following graduate school, Dr. Hertz spent two years as an Alexander von Humboldt Fellow at the University of Munich. He is a Fellow of the American Association for the Advancement of Science (AAAS).

Dr. Hertz has a keen interest in change management and the evolving definition of quality. The Baldrige Program challenge is to translate relevant observations into organizational performance management criteria. Harry says that is one of his hobbies!

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