Information quality management is not an academic exercise—it is a combination of quality principles, processes and culture transformation required for business performance excellence in the emerging, realized Information Age.
World-class organizations apply the same quality principles, such as Deming’s Fourteen Points, Kaizen (Continuous Process Improvement), Quality Function Deployment (QFD) and the Baldrige Criteria for Business Performance Excellence to information. This presentation addresses how these principles and techniques apply directly to Information Quality Management with information as a product and knowledge workers as information consumers.
In this tutorial Mr. English describes the fundamental principles of quality management as applied to information quality. He describes how an organization can improve the quality and value of its information processes. He describes the customer focus requirement to understanding knowledge workers’ information requirements to create information quality standards. Mr. English describes the cultural transformation organizations must make to successfully implement and sustain an effective information quality function and IQ culture.
1.Quality Management Principles of Proven Quality Systems
•Focus on the Customer
•Apply Plan-Do-Study-Act (Process Improvement Cycle) as a core competency
•Measure costs of poor quality and return on process improvement
•Apply proven quality methods and techniques
•Hold managers accountable for information quality and use
2. Quality Management applied to information quality
•Plan-Do-Study-Act (PDSA) applied to information process quality
•Principles and techniques to design information quality into information processes
3.Culture Transformation: Creating a Sustainable Environment for Quality Information
•Deming’s 14 Points of Quality applied to IQ
•Crosby’s Quality Management Maturity Model applied to IQ
•Organizing for a sustainable information quality function
•Creating and sustaining change for business effectiveness through IQ management